First Time Travelers (arrival/departure)
Our special service unit will be happy to assist any first time traveler needing assistance with arrival/departure procedures.
First Class and Business Class Lounges
The special services unit is responsible for all services in the Dasman and Oasis lounges. The unit also consider suggestions of passenger, thus ensuring a comfortable journey.
VIP and CIP Travelers
Special service unit staff will receive and assist those passengers (departing/arriving) in passport control procedures, check in, and send faxes or cables upon request.
Passengers can request an extra seat which may be used for the carriage of diplomatic mail, precious metals, musical instruments, currency, courier baggage etc. The weight of any such materials should not exceed 75kg and the passenger's free baggage allowance will not be increased. An extra seat fare will be charged.
Tour Group and Official Delegations:-
Our special services unit will:
Receive delegation heads, or tour representatives upon arrival/departure.
Coordinate group check in at special counters.
Affix special labels on group luggage.
Ensure on board luggage is stowed together.
Receive and escort group to and from arrival/departure gates.
Additional Information for Passengers Travelling to/from the U.S.
If you would like to have access to a copy of U.S. DOT 14 C.F.R. Part 382, you can obtain it by any of the following methods:
Available for review upon request at any U.S. airport and at Kuwait International Airport; Through calls made from the United States, by telephone via the Toll-Free Hotline for Air Travellers with Disabilities at 1-800-778-4838