We sincerely apologise for the mishandling of your baggage and understand that this will be very inconvenient for you. Please be assured that we will do all possible to assist you to return your items to you as soon as possible
To display information about your delayed or mishandled bag, enter your last name in the first box below, your 10-Character file reference in the second box and click the "Search" button.
Baggage Tracing Information
Your baggage details have been entered into our worldwide computerized baggage tracing system.
If any of your information has changed or if, after reviewing your file you have corrections, it would be appreciated if you would notify us immediately so we can update your file accordingly. It would also be most helpful if you would ensure your name, address and bag type details are correct.
This will help us in returning your baggage to you quickly.
We will advise you once your baggage has been received and arrange a convenient time for delivery.