PASSENGER RIGHTS NOTICES UNDER CAB 101

Long Delay Notice

This notice is issued in accordance with Thailand's Regulation of the Civil Aviation Board No. 101 -- Measures to Protect Passenger Rights on Domestic and International Scheduled Flights ("CAB 101"). It informs you of your entitlements if your flight is delayed by more than two (2) hours.

Eligibility Criteria

You are eligible for the rights listed below if:

• Your flight is delayed by more than two (2) hours.
• The departure airport is in Thailand.
• The flight is operated by Kuwait Airways.
• You hold a confirmed reservation on a public fare.
• You are not excluded from boarding due to safety, security, health, or documentation reasons.
• You have not already received compensation under another legal scheme.

I. Assistance and Benefits

II. Compensation

For Kuwait Airways delays over five (5) hours:

Denied Boarding Notice

This notice explains your rights under CAB 101 when you are involuntarily denied boarding due to overbooking.

Eligibility Criteria

You are eligible if:

• You are denied boarding involuntarily/your flight is cancelled.
• Your flight departs from Thailand and is operated by Kuwait Airways.
• You hold a valid confirmed booking.
• You are not excluded from boarding for safety, health, or document issues.
• You have not already received compensation under another legal scheme.

I. Re-routing or Reimbursement

• Option A -- Re-routing: Kuwait Airways will rebook you to your final or nearby destination, subject to availability, including ground transport if necessary.
• Option B -- Reimbursement: Full reimbursement for the unused segment(s) of your journey. Reimbursement will be provided through Kuwait Airways Voucher.

II. Assistance

• Communication access (calls, emails).
• If re-routed: food, beverages, overnight accommodation if needed, and airport transfers.

III. Compensation

Exemptions from compensation:

• Cancellation due to extraordinary events beyond airline control.
• Notice of cancellation given ≥ 7 days before departure.
• Notice < 7 days with alternate flight arriving within 3 hours of original.

Involuntary Downgrade Notice

This notice informs you of your rights under CAB 101 when downgraded to a lower class of service.

Eligibility Criteria

You are eligible if:

• You are involuntarily downgraded on a Kuwait Airways flight departing from Thailand.
• You hold a confirmed reservation.
• You are not excluded from travel for legal or security reasons.
• You have not received benefits under another regulation.

I. Reimbursement Options

• Option A -- Proportional Reimbursement of Fare Paid

  Flight Distance	Reimbursement
  ≤ 1,500 km	30% of airfare
  1,501–3,500 km	50% of airfare
  >3,500 km	75% of airfare

• Option B -- Kuwait Airways Options Voucher
  • Travel Voucher in lieu of monetary refund.

Questions and Claims

If you wish to inquire about your rights or submit a claim:

• Use the Kuwait Airways Website https://www.kuwaitairways.com/en/contact/Pages/Suggestions.aspx or customer-relations@kuwaitairways.com
• Regulatory Assistance: Visit the Civil Aviation Authority of Thailand (CAAT)CAAT official website

Important Notice

This summary is provided in accordance with CAB 101. In case of any conflict, the official regulation as published by CAAT will take precedence. You may access the full regulation on the CAAT official website.​​​​