COVID-19 Conditions of Carriage

Kuwait Airways is pleased to resume scheduled flights to certain destinations and has planned a gradual increase in its commercial operations in accordance with Kuwait Government’s instructions and destination governments’ guidelines. The safety, security and good health of our passengers and employees are our highest priority. Our offices are open to assist you to plan your future trip and we request your patience and cooperation under this difficult circumstance as we need to follow the COVID -19 restrictions and operating conditions prevailing in Kuwait and overseas destinations.

Scheduled flights may change from time to time on short notice according to latest updates on COVID-19 operating conditions, protocol and procedures ​issued by relevant authorities from time to time and this might result in delays, flight timing changes or flight cancelations.

Kuwait Airways has implemented extensive cleaning, disinfecting and sanitizing processes for all our aircrafts between flights for maintaining the highest levels of cleanliness and hygiene standards, and our new fleet is equipped with the most advanced air filtration/ latest ventilation systems providing excellent cabin air quality and the most effective protection against infection on board.. The risk of catching an infection on board our aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation. Every measure taken in this regard is an additional reduction in risk and to make flying as safe as possible.

Precautionary measures:

  • Please Check-in online.
  • Wear Face Masks while at the airport or on board and use sanitizers.
  • Please Maintain Social Distancing
  • Arrive at least 4 hours before departure time

Passenger instructions:

1.In the event that the traveler is suspected of being infected with the Virus Covid-19 due to the presence of prima facie symptoms confirmed and verified through the procedures carried out by the competent authorities, the air carrier has the right to refuse to accept passengers traveling on the flight in order to preserve public health.

2. Contact Details

Passengers are kindly requested to keep /update their direct contact details up to date (Mobile and Email). If necessary, Kuwait Airways may need to contact passengers regarding schedule changes and other travel updates.

3. Entry Requirements

It is the sole responsibility of passengers to ensure that they meet the Entry and Health Requirements of the Desired Destination/Transit (if applicable) Countries and should be aware that those requirements may change between the time of booking and the intended time of travel and passengers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. Kuwait Airways cannot be held liable for any disruption to the travel plans resulting from incorrect travel documentation or noncompliance of any requirements of any destination countries.

Kuwait Airways once again assures that we have put in place a comprehensive set of measures for the health and safety of its passengers and employees, at every step of the passenger’s journey. For more information, kindly call Kuwait Airways Call Center in Kuwait at 171 or WhatsApp +965 22200171 or contact your preferred travel agent.​​​​​​​​​​​​​